Planned PEThood of Georgia is seeking employees who share our passion for helping animals.

Please direct all resumes and inquiries to ceo@PEThoodGA.org

REPORTS TO: Customer Care Supervisor/Director Retail Veterinary Medicine

LOCATION: Planned PEThood’s Headquarters in Duluth, Georgia

WHY US: Love a GREAT underdog story?  You’ve come to the right place!!!  Work for Planned PEThood and be part of creating a remarkable future for a terrific organization!  We are boots on the ground – helping our communities EVERY.SINGLE.DAY.  Join us and help build the environment you dream of.  Typically work a four-day work week with Saturdays possible based on workload.  Contribute to the effective operation of a high-volume spay-neuter medical team and accomplished wellness team who provide affordable surgeries and well pet care for families and under-resourced shelters.  WE HELP KEEP PETS WITH THEIR FAMILIES.  We provide health, vision and dental insurance and have a 401K available, along with a customized program to help support mental health.  Competitive hourly rate based on experience.

 

JOB SUMMARY

The Customer Care Associate is tasked with providing excellent customer care while moving through daily processes including patients check in and check out and communicating with clients and co-workers across departments to optimize patient care.  This individual must be highly responsive to the customer’s needs and always seek to find a solution to customer inquiries.  Skillfully de-escalates difficult situations as appropriate.

 

PRIMARY JOB FUNCTIONS

  • Listens to customer concerns, handles complaints, provides appropriate solutions for customers and follows up to resolve any issues that may arise.
  • Adheres to established company protocols.
  • Participates in appropriate staff meetings.
  • Engages in –
    • Thoroughly checking in clients for surgery and wellness appointments.
    • Communicating with clients as requested by the DVM and/or surgical team, the Wellness Team and Foster Medical Team.
    • Checking out clients after surgery and wellness appointments including processing payments and accurately recording transactions.
    • Answering phones and responding to all forms of client communication.
    • Processing pharmacy requests.
    • Closing out all services for the day.
    • Reconciling daily financial transactions.
    • Processing donations.
    • Auditing daily to ensure all account balances have reverted to zero.
    • Filing and light administrative duties.
    • Monitoring surgical and wellness capacity and filling appointments.
    • Responding to voicemails and emails in a timely manner (within 24 hours).
    • Maintaining the cleanliness and organization of the lobby.
    • Organizing the trap rental process, processing submissions, and recalling traps.
  • Displays a positive attitude toward all clients and staff members.
  • Other duties and responsibilities as assigned.

 

KNOWLEDGE, SKILLS, ABILITIES

  • Physical Requirements
    • Must be able to work standing or sitting for extended periods of time.
    • Must be able to bend and kneel repeatedly.
    • Must be able to see fine detail in a variety of situations.
    • Must be able to lift to twenty-five pounds.
    • Must be comfortable working around owned pets and shelter dogs and cats.
    • Must be able to control any applicable allergies appropriately.
  • Emotional/Mental Requirements
    • Must be able to work under stressful conditions efficiently and effectively.
    • Must be able to cope with death either due to surgical complication or euthanasia.
    • Ability to rapidly and accurately process information.
    • Ability to delegate tasks.
    • Ability to recognize a need for assistance and ask for help.
    • Ability to make decisions.
    • Ability to cope with frustrating situations and remain calm.
    • Ability to provide constructive coaching and feedback to staff and coworkers including disciplinary action.

REQUIRED

  • Excellent communication skills including the ability to effectively read, speak, and write legibly in English.
  • Ability to communicate in Spanish – verbally and in writing.
  • Ability to work positively with potentially emotional clients – specifically able to de-escalate in times of confusion/misunderstandings.
  • Basic computer literacy skills and willingness to learn and master our data/customer management system.
  • Ability to multi-task in a fast-paced environment.
  • Professional appearance.
  • Must be available to work a four-day work week Monday through Thursday with Saturdays possible based on workload.
  • Customer service experience required; veterinary customer care experience preferred.
  • Experience de-escalating difficult situations with clients and coworkers.

 

WORK ENVIRONMENT

The offices and operations of a high-volume spay/neuter clinic can be high stress and very busy at times.  Exceptional teamwork is key.  We typically work a four-day work week Monday through Thursday with a fifth day required on occasion.  Planned PEThood is committed to maintaining a work schedule that is satisfactory for individual staff members as well as the overall organization and our communities’ animals and their families.

COME CHECK US OUT!

(Resumes, cover letters and inquiries can be sent directly to dgibson@pethoodga.org OR…if you received this through a service, you may apply through that service – both work!)

REPORTS TO: Director of Customer Care

LOCATION: Planned PEThood’s Headquarters in Duluth, Georgia

WHY US: Love a GREAT underdog story?  You’ve come to the right place!!!  Work for Planned PEThood and be part of creating a remarkable future for a terrific organization!  We are boots on the ground – helping our communities EVERY.SINGLE.DAY.  Join us and help build the environment you dream of.  Typically work a four-day work week with Saturdays possible based on workload.  Contribute to the effective operation of a high-volume spay-neuter medical team and accomplished wellness team who provide affordable surgeries and well pet care for families and under-resourced shelters.  WE HELP KEEP PETS WITH THEIR FAMILIES.  We provide health, vision and dental insurance and have a 401K available, along with a customized program to help support mental health.  Competitive hourly rate based on experience.

 

JOB SUMMARY

Accomplished Customer Service Supervisor provides excellent customer care and oversees customer care team members and their responsibilities including managing the flow of patients through check in and check out, communicating with clients and co-workers across departments to optimize patient care, and maintaining the appointment schedule and client accounts.  This individual must be highly responsive to the customer’s needs and always seek to find a solution to customer inquiries.  Skillfully de-escalates difficult situations as appropriate.

 

PRIMARY JOB FUNCTIONS

  • Listens to customer concerns, handles complaints, provides appropriate solutions for customers and follows up to resolve any issues that may arise.
  • Adheres to established protocols and ensures other members of the Customer Care Team do the same.
  • Participates in appropriate staff meetings.
  • Oversees customer care duties, tasking and delegating, including but not limited to –
    • Thoroughly checking in clients for surgery and wellness appointments.
    • Communicating with clients as requested by the DVM and/or surgical team, the Wellness Team and Foster Medical Team.
    • Checking out clients after surgery and wellness appointments including processing of documentation and collection of balances.
    • Closing out all services for the day.
    • Reconciling daily financial transactions.
    • Processing donations.
    • Auditing daily to ensure all account balances have reverted to zero.
    • Filing and light administrative duties.
    • Monitoring surgical and wellness capacity and filling appointments.
    • Responding to voicemails and emails in a timely manner (within 24 hours).
    • Maintaining the cleanliness and organization of the lobby.
    • Organizing the trap rental process, processing submissions, and recalling traps.
    • Supervising other Customer Care responsibilities on a day-to-day basis.
  • Works together with the Director of Customer care to address issues concerning personnel and protocol as appropriate.
  • Leads by example – displaying a positive attitude and acting as a motivating force for all staff members.
  • Continually evaluates processes and protocols to improve efficiency and effectiveness.
  • Develops and engages in cross-training among departments.
  • Other duties and responsibilities as assigned.

 

KNOWLEDGE, SKILLS, ABILITIES

  • Physical Requirements
    • Must be able to work standing or sitting for extended periods of time.
    • Must be able to bend and kneel repeatedly.
    • Must be able to see fine detail in a variety of situations.
    • Must be able to lift to twenty-five pounds.
    • Must be comfortable working around owned pets and shelter dogs and cats.
    • Must be able to control any applicable allergies appropriately.
  • Emotional/Mental Requirements
    • Must be able to work under stressful conditions efficiently and effectively.
    • Must be able to cope with death either due to surgical complication or euthanasia.
    • Ability to rapidly and accurately process information.
    • Ability to delegate tasks.
    • Ability to recognize a need for assistance and ask for help.
    • Ability to make decisions.
    • Ability to cope with frustrating situations and remain calm.
    • Ability to provide constructive coaching and feedback to staff and coworkers including disciplinary action.

 

REQUIRED

  • Excellent communication skills including the ability to effectively read, speak, and write legibly in English.
  • Ability to communicate in Spanish – verbally and in writing – a HUGE plus.
  • Basic computer literacy skills and willingness to learn and master our data/customer management system.
  • Ability to multi-task in a fast-paced environment.
  • Professional appearance.
  • Must be available to work a four-day work week Monday through Thursday with Saturdays possible based on workload.
  • Customer service experience required; veterinary customer care experience preferred.
  • Experience de-escalating difficult situations with clients and coworkers.

 

WORK ENVIRONMENT

The offices and operations of a high-volume spay/neuter clinic can be high stress and very busy at times.  Exceptional teamwork is key.  We typically work a four-day work week Monday through Thursday with a fifth day required on occasion.  Planned PEThood is committed to maintaining a work schedule that is satisfactory for individual staff members as well as the overall organization and our communities’ animals and their families.

COME CHECK US OUT!

(Resumes, cover letters and inquiries can be sent directly to dgibson@pethoodga.org OR…if you received this through a service, you may apply through that service – both work!)

REPORTS TO: Medical Director

LOCATION: Barrow County, Georgia

BENEFITS: 5-day work week, build and manage shelter medicine team, provide much-needed medical services for under resourced municipality, health, vision, dental insurance and 401K, competitive salary based on experience

 

JOB SUMMARY

Provides high-quality medical care to shelter animals, including spay/neuter, treatment of various medical conditions, and herd health maintenance. Assists in developing, advancing, and implementing shelter medicine protocols and delivers and ensures humane medical treatment of all animals seen in the shelter.

 

PRIMARY RESPONSIBILITIES

  • Coordinates and directs shelter medical operations and ensures sound veterinary medical practices:
    • With the Medical Director, and shelter management leads the evaluation and establishment of shelter medical protocols
    • Continually improves the medical management program and ensures high-quality medical care and services for shelter animals including those temporarily in foster care, focusing on identification, treatment and prevention of health problems
    • Makes recommendations and collaborates with the CEO, Medical Director, and shelter management in the formulation of shelter medical objectives, practices, plans and decisions that influence operations to ensure optimal health of sheltered animals
    • Oversees the maintenance of shelter drug and supply inventory while meeting and maintaining DEA requirements
    • Actively participates as a member of the management team; attends applicable meetings virtually and in-person
    • Maintains effective communication with staff through daily contact, in scheduled meetings, informally or in writing, as needed to coordinate and direct medical functions of the shelter
    • Supervises shelter veterinary students and externs, ensuring proper training and timely assessments
    • Provides guidance to medical and shelter staff for situations requiring immediate medical problem solving
    • Participates in interviewing and hiring decisions for shelter veterinary staff
    • Responsible for managing/coaching/training veterinary assistants/technicians on shelter medicine team
    • Ensures that appropriate shelter and medical personnel are certified in euthanasia; oversees regularly scheduled euthanasia training when appropriate
    • Identifies and helps to resolve ethics issues
    • Treats people and animals with respect; contributes to effective teamwork; promotes intra- and inter-departmental cooperation; and fosters public relations beneficial to Planned PEThood and shelter team
    • Ensures compliance with current Veterinary Medical Services contract between the shelter and Planned PEThood
  • Performs the duties of a staff veterinarian, including but not limited to:
    • Provides medical services to all shelter animals, including physical examinations, diagnostics, medical rounds, and treatments
    • Performs sterilization surgeries and other surgical procedures for shelter animals
    • Ensures appropriate medication is administered by shelter veterinary staff as directed
    • Advises, performs or oversees euthanasia performed within the shelter when appropriate
    • Provides guidelines for on-call personnel to minimize the need for after-hours calls
    • Maintains appropriate licensing and completes required continuing education courses.
    • Adheres to state regulations, ASV Guidelines, and organizational protocols regarding animal care, treatment, advocacy, and the mission of Planned PEThood of Georgia, Inc.
    • Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk

 

OTHER DUTIES AND RESPONSIBILITIES

  • Performs as a Leader – displaying a positive attitude and acting as a motivating force for all staff members
  • Facilitates good communication channels between medical and administrative teams
  • Ensure all clinic and shelter staff members are adhering to proper pre-, peri- and post-operative care of patients
  • Communicate any issues concerning personnel, protocol, or contract compliance with Medical Director or CEO as appropriate.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.


KNOWLEDGE, SKILLS, ABILITIES

  • Minimum of two years’ experience in shelter medicine with high volume spay neuter
  • Ability to work well within the frenetic nature of shelter environment
  • Effective written and verbal communication skills
  • Proven organizational, time management, and planning skills required
  • Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers, and community in a professional, pleasant, and respectful manner at all times
  • Maturity with ability to use good judgment and display a professional manner
  • Good analytical skills and ability to identify and assess department issues/opportunities.
  • Track record of fostering a positive work environment. Be viewed as a motivator and leader. Experience in molding and developing staff into a cohesive team while holding individuals and work units accountable for their results
  • Physical Requirements
    • Must be able to work standing or sitting for 8 or more hours
    • Must be able to bend and kneel repeatedly
    • Must be able to see fine detail in a variety of situations
    • Must have good hearing including ability to distinguish changes in pitch
    • Must have acceptable sense of touch and smell
    • Must have good range of motion in joints especially wrist, knees, elbows
    • Must have good range of motion in your back for instance twisting
    • Must possess excellent hand-eye coordination
    • Must possess an acceptable degree of dexterity in hands and fingers
    • Must have good vision including peripheral vision
    • Exposure to high noise levels, fine detail, distance, depth perception and ability to focus
  • Emotional/Mental Requirements
    • Must be able to work under stressful conditions and work professionally, efficiently and effectively under those conditions
    • Must be able to respond quickly to a variety of medical situations
    • Must be able to cope with death either due to surgical complication or euthanasia
    • Ability to rapidly and accurately process information
    • Ability to delegate tasks
    • Ability to recognize a need for assistance and ask for help
    • Ability to make decisions
    • Ability to cope with frustrating situations and remain calm
  • Potential and Prolonged Exposures
    • Prolonged exposure to various aqueous solutions including but not limited to dish soap, chlorhexidine and spectra soap
    • Prolonged exposure to isopropanol, hydrogen peroxide
    • Potential exposure to formalin solution
    • Potential/Prolonged exposure to isoflurane gas
    • Prolonged exposure to quaternary ammonium cleaners, Rescue and bleach
    • Prolonged exposure to pressurized steam
    • Potential exposure to sharps including needles and surgical blades


REQUIRED

  • Must be a licensed veterinarian in the state of Georgia.
  • Knowledge of DEA requirements for handing and reporting controlled drug inventories (DEA licensure not required).
  • Maintenance of malpractice insurance

REPORTS TO: Medical Director/Director of Surgical Services

LOCATION: Planned PEThood’s Headquarters in Duluth, Georgia

WHY US: Love a GREAT underdog story?  You’ve come to the right place!!!  Work for Planned PEThood and be part of creating a remarkable future for a terrific organization!  We are boots on the ground – helping our communities EVERY.SINGLE.DAY.  Join us and help build the environment you dream of.   Work 4 days per week plus 1 Saturday per month and contribute to the effective operation of a high-volume spay-neuter medical team who provides affordable surgeries to families and under-resourced shelters.  WE HELP KEEP PETS WITH THEIR FAMILIES.  Participate in additional veterinary endeavors as well – help train future surgeons, provide affordable wellness services to families in need, and assist with comprehensive shelter medicine/herd health management.  We provide health, vision and dental insurance and have a 401K available, along with a customized program to help support mental health.  Competitive salary based on experience. Non-profit organization – counts toward loan forgiveness.   Salary commensurate with experience – however, please note: we are EXTREMELY fair and competitive!  If you’ve got a number in mind – let’s talk.

 

JOB SUMMARY

Accomplished spay/neuter surgeon responsible for ensuring the Planned PEThood team provides excellent pre-, peri- and post-operative care of surgery patients.  Ability to sterilize approximately 25+ animals (mix of dog/cat; male/female) per day – or capacity to get there.  On occasion, provide thorough and compassionate examination and treatment for wellness and foster patients as well as assist in outreach events/vaccine clinics when needed.

 

PRIMARY JOB FUNCTIONS – SPAY/NEUTER

  1. Examine animals pre-op to determine their ability to withstand surgery.
  2. Perform surgical sterilizations, following established guidelines for high quality, high-volume procedures, with a daily goal of 25+ surgeries.
  3. Perform other medically necessary procedures while patients are present for surgery.
  4. Examine animals post-op as necessary to ensure appropriate recovery.
  5. Inoculate animals and provide instructions for follow up care.
  6. Ensure proper handling and recording of controlled substances.
  7. Ensure accurate and timely record keeping in ClinicHQ or PetPoint as appropriate.
  8. Provide post-op rechecks and prioritize medical treatments as necessary to ensure complete surgical recovery.
  9. Assist in training veterinarians and veterinary assistants on surgical procedures – primarily spay/neuter.
  10. Work cooperatively with relief doctors.

 

SECONDARY JOB FUNCTIONS – RESCUE/ADOPT

  1. Perform examinations and treatments for foster pets, adhering to health protocols established for pets in our adoption program.
  2. Ensure records and detailed notes are accurate and entered into appropriate systems and treatment plans are communicated in a clear and timely manner.
  3. Provide input for treatment and housing protocols.

 

SECONDARY JOB FUNCTIONS – PUBLIC WELLNESS/GO FIX-OUTREACH

  1. Provide examinations and vaccines for pets at off-site events as needed – typically 1x month.
  2. Provide public Wellness examinations and vaccines.
  3. Ensure accurate record-keeping and data entry.
  4. Provide input for Wellness clinic and Outreach event protocols.

 

SECONDARY JOB FUNCTIONS – COUNTY SHELTERS

  1. Examine animals pre-op to determine their ability to withstand surgery.
  2. Perform surgical sterilizations, following established guidelines for high quality, high-volume procedures.
  3. Examine animals post-op as necessary to ensure appropriate recovery.
  4. Perform other medically necessary procedures including herd health management – diagnosing and prescribing treatments as necessary for shelter animals.
  5. Work cooperatively with shelter management staff – in conjunction with Planned PEThood’s standard of care.


OTHER GENERAL DUTIES AND RESPONSIBILITIES

  1. Adhere to established protocols for safety, cleanliness, and prevention of disease.
  2. Lead the veterinary teams to provide exceptional care to our patients and their families/shelters.
  3. Assist with ongoing surgical and Wellness staff member training.
  4. Provide input for surgical and Wellness staff performance coaching and reviews as requested.
  5. Participate in appropriate staff meetings.
  6. Lead by example – by displaying a positive attitude and acting as a motivating force for all staff members.
  7. Ensure all surgical staff members are adhering to proper pre-, peri- and post-operative care of patients.
  8. Communicate any issues concerning personnel or protocol with Director of Surgical Services/Medical Director or CEO as appropriate.

 

KNOWLEDGE, SKILLS, ABILITIES

  • Physical Requirements
    • Must be able to work standing for 8 or more hours
    • Must be able to bend and kneel repeatedly
    • Must be able to see fine detail in a variety of situations
    • Must have good hearing including ability to distinguish changes in pitch
    • Must have acceptable sense of touch and smell
    • Must have good range of motion in joints especially wrist, knees, elbows
    • Must have good range of motion in your back for instance twisting
    • Must possess excellent hand-eye coordination
    • Must possess an acceptable degree of dexterity in hands and fingers
    • Must have good vision including peripheral vision, fine detail, distance, depth perception and ability to focus
  • Emotional/Mental Requirements
    • Must be able to work under stressful conditions efficiently and effectively
    • Must be able to respond quickly to a variety of medical situations
    • Must be able to cope with death either due to surgical complication or euthanasia
    • Ability to rapidly and accurately process information
    • Ability to delegate tasksAbility to recognize a need for assistance and ask for help
    • Ability to make decisions
    • Ability to cope with frustrating situations and remain calm
    • Ability to provide constructive coaching and feedback to staff and coworkers to include disciplinary action.
  • Potential and Prolonged Exposures
    • Prolonged exposure to various aqueous solutions including but not limited to dish soap, chlorhexidine and spectra soap
    • Prolonged exposure to isopropanol, hydrogen peroxide
    • Potential exposure to formalin solution
    • Potential/Prolonged exposure to isoflurane gas
    • Prolonged exposure to quaternary ammonium cleaners and bleach
    • Prolonged exposure to pressurized steam
    • Potential exposure to sharps including needles and surgical blades
    • Potential exposure to canine and feline illnesses and fractious animals


REQUIRED

  • Must be a licensed veterinarian in the state of Georgia.
  • Must maintain current DEA licensure OR adhere to licensing veterinarian’s requirements for usage and recording of controlled substances.

 

WORK ENVIRONMENT

The offices and operations of a high-volume spay/neuter clinic can be high stress and very busy at times.  Exceptional teamwork is key.  Surgeries are currently scheduled four days/week, usually Monday through Thursday, 7:00 a.m. to approximately 5 p.m. (currently, however, most days end by 3 – some days earlier) plus monthly Saturday vaccines clinics and/or Saturday fill in at the shelter; the schedule can change and may sometimes require weekend or evening hours for meetings, training, or events.   Planned PEThood is committed to maintaining a work schedule that is satisfactory for individual staff members as well as the overall organization and our communities’ animals and their families.

COME CHECK US OUT!

(Resumes, cover letters and inquiries can be sent directly to cjbentley@pethoodga.org OR…if you received this through a service, you may apply through that service – both work!)

REPORTS TO: Medical Director/Director of Customer Care

LOCATION: Planned PEThood’s Headquarters in Duluth, Georgia

BENEFITS: 4-day work week plus 1 Saturday per month, contribute to the effective operation of an innovative, accessible care medical team.  Health, vision, dental insurance and 401K available.  Competitive salary based on experience.

WHY US: Love a GREAT underdog story?  You’ve come to the right place!!!  Work for Planned PEThood and be part of creating a remarkable future for a terrific organization!  We are boots on the ground – helping our communities EVERY.SINGLE.DAY.  Join us and help build the environment you dream of.  Typically work a four-day week with Saturdays possible based on workload/event need.  Contribute to the effective operation of a HQHVSN medical team and accomplished wellness team who provide affordable surgeries and well pet care for families and under-resourced shelters.  WE HELP KEEP PETS WITH THEIR FAMILIES.  We provide health, vision and dental insurance and have a 401K available, along with a customized program to help support mental health.  Competitive salary based on experience.

 

JOB SUMMARY

Provide excellent medical care to Planned PEThood’s foster pets and public Wellness clientele. Provide thorough and compassionate examinations and treatments for public Wellness and foster patients. Perform HQHVSN surgeries when available, also willing to perform other “minor” surgeries to affordable care clients.  Ensure excellent pre-, peri- and post-operative care of surgery patients. Uphold Planned PEThood’s reputation for compassion and public service by maintaining a high level of professionalism and customer satisfaction.

 

ESSENTIAL JOB FUNCTIONS

  • Provide examinations, treatment recommendations, and vaccines for public pets in our Wellness clinic.
  • Refine and improve protocols for veterinary care of owned animals attending PPOG’s Wellness and Outreach clinics.
  • Recommend products to be dispensed or sold during Wellness clinic care, considering both the animals’ needs and PPOG’s profitability.
  • Perform examinations and treatments for foster pets, adhering to health protocols established for pets in our adoption program.
  • Perform HQHVSN surgeries as the “second” surgeon, responsible for 5 – 10 surgeries per shift, when scheduling allows.
  • Perform “minor” surgeries resulting from Wellness appointments when appropriate.
  • Provide care plans for foster animals with specific illnesses, injuries, or medical conditions, referring to outside specialty clinics as needed and communicating with outside veterinarians providing such specialty care.
  • Perform foster intake exams and contribute to decision-making pertaining to responsible intakes.  Also contribute to foster euthanasia decisions.
  • Refine and improve SOPs for veterinary care of animals in PPOG’s foster program, including input protocol and vaccination schedules.
  • Ensure adequate medical/treatment instructions and notes are provided in patient records via Clinic HQ and/or PetPoint.
  • Ensure the smooth operation of PPOG’s Wellness/Foster clinic, including adequate staffing and training of support staff.
  • Assist with the oversight of Wellness/Foster clinic staff, ensuring adequate knowledge and encouraging peak performance.
  • Actively lead the development and refinement of PPOG’s Wellness and Foster programs to maximize patient care and revenue generation.

 

SECONDARY JOB FUNCTIONS

  • Examine animals pre-op to determine their ability to withstand surgery.
  • Perform surgical sterilizations, following established guidelines for high quality, high-volume procedures.
  • Perform other medically necessary/responsible procedures while patients are present for surgery.
  • Examine animals post-op as necessary to ensure appropriate healing.
  • Inoculate animals and provide recommendations for follow up care.
  • Ensure proper handling and recording of controlled substances.
  • Provide post-op rechecks and order of medical treatments as necessary to ensure complete surgical recovery.

 

OTHER GENERAL DUTIES AND RESPONSIBILITIES

  • Adhere to established protocols for safety, cleanliness, and prevention of disease.
  • Assist with ongoing Wellness/Foster clinic staff member training.
  • Provide input for Wellness/Foster clinic staff performance reviews as requested.
  • Participate in regular staff meetings.
  • Effectively “team lead,” displaying a positive attitude and acting as a motivating force for all staff members.
  • Ensure all Wellness/Foster clinic staff members are adhering to proper standards of care.
  • Communicate any issues concerning personnel or protocol with Director of Customer Care, Medical Director or CEO as appropriate.

 

KNOWLEDGE, SKILLS, ABILITIES

  • Physical Requirements
    • Must be able to work standing or sitting for 8 or more hours
    • Must be able to bend and kneel repeatedly
    • Must be able to see fine detail in a variety of situations
    • Must have good hearing including ability to distinguish changes in pitch
    • Must have acceptable sense of touch and smell
    • Must have good range of motion in joints especially wrist, knees, elbows
    • Must have good range of motion in your back for instance twisting
    • Must possess excellent hand-eye coordination
    • Must possess an acceptable degree of dexterity in hands and fingers
    • Must have good vision including peripheral vision, fine detail, distance, depth perception and ability to focus
  • Emotional/Mental Requirements
    • Must be able to work under stressful conditions efficiently and effectively
    • Must be able to respond quickly to a variety of medical situations
    • Must be able to cope with death either due to surgical complication or euthanasia
    • Ability to rapidly and accurately process information
    • Ability to delegate tasks
    • Ability to recognize a need for assistance and ask for help
    • Ability to make decisions
    • Ability to cope with frustrating situations and remain calm
  • Potential and Prolonged Exposures
    • Prolonged exposure to various aqueous solutions including but not limited to dish soap, chlorhexidine and spectra soap
    • Prolonged exposure to isopropanol, hydrogen peroxide
    • Potential exposure to formalin solution
    • Potential/Prolonged exposure to isoflurane gas
    • Prolonged exposure to quartenary ammonium cleaners and bleach
    • Prolonged exposure to pressurized steam
    • Potential exposure to sharps including needles and surgical blades

 

REQUIRED

  • Must be a licensed Veterinarian in the state of Georgia.
  • Must maintain current DEA licensure OR adhere to licensing veterinarian’s requirements for usage and recording of controlled substances.

 

WORK ENVIRONMENT

The offices and operations of a nonprofit medical center and high volume spay/neuter clinic can be high stress and very busy at times. Appointments are scheduled four days/week, usually Monday through Thursday, plus occasional Saturday outreach clinics; however, the schedule can change and may sometimes require weekend or evening hours for meetings, training, or events.  Planned PEThood is committed to maintaining a flexible work schedule that is satisfactory for individual staff members as well as the overall organization.

REPORTS TO: Director of Surgical Services

LOCATION: Planned PEThood’s Headquarters in Duluth, Georgia

BENEFITS: Ability to lead a dedicated surgical team, help provide exceptional sterilization services at an affordable cost, contribute to the design and growth of the surgical program, 4-day work week, 1 Saturday/month required, health, vision, dental insurance and 401K, competitive salary based on experience, located in Duluth, GA – adorable town!

 

JOB SUMMARY

Under the direction of veterinary staff, ensure effective and efficient processes.  Provide excellent pre-, peri- and post-operative care of surgery patients. Provide thorough and compassionate examination and treatment for patients, assist in outreach events/vaccine clinics when needed.

 

PRIMARY JOB FUNCTIONS – SPAY/NEUTER

  • Examine animals pre-op to assist in determining their ability to withstand surgery
  • Make recommendations to the veterinarian regarding animal statuses
  • Assist with surgical sterilizations, following established guidelines for high quality, high-volume procedures, with a daily goal of 30 surgeries per doctor (typically 2 doctors; 60 surgeries)
  • Conduct regular routine health monitoring and exams based on veterinary team instruction, and ensure the implementation of preventative measures such as vaccinations, anthelmintic treatments, etc.
  • Perform other medically necessary procedures under guidance of veterinarian while patients are present for surgery
    • Administer various therapeutic measures by IV, IM, SQ, topical, oral routes, etc.
    • Bandage/wrapping techniques
    • Venipuncture techniques
    • Swabs
    • Proficient animal restraint techniques
    • Monitor critical care animals (i.e. place IVs, monitor fluids, etc.)
    • Tissue sampling, routine animal manipulations, etc.
  • Assist with post-op exams as necessary to ensure appropriate recovery
  • Maintain appropriate medical records
  • Inoculate animals and provide instructions for follow up care
  • Ensure proper handling and recording of controlled substances
  • Ensure accurate and timely record keeping in ClinicHQ or PetPoint as appropriate
  • Assist in training veterinary assistant team on surgical support procedures – primarily spay/neuter
  • Work cooperatively with relief doctors

 

SECONDARY JOB FUNCTIONS – RESCUE/ADOPT; Crosstraining

  • Assist in Wellness/Foster Clinic when appropriate
  • Perform examinations and recommend treatments for foster pets, adhering to health protocols established for pets in our adoption program
  • Work cooperatively with owners and foster parents, effectively communicating treatment plans
  • Provide input for treatment and housing protocols

 

SECONDARY JOB FUNCTIONS – PUBLIC WELLNESS/GO FIX-OUTREACH; Crosstraining

  • Provide appropriate examinations and vaccines for pets at off-site events as needed – typically 1x month
  • Assist in the supervision of veterinary assistants at events
  • Works to ensure appropriate record-keeping
  • Provide input for Outreach event protocols

 

OTHER GENERAL DUTIES AND RESPONSIBILITIES

  • Adhere to established protocols for safety, cleanliness, and prevention of disease
  • Assist with ongoing surgical and Wellness staff member training
  • Participate in appropriate staff meetings
  • Effectively “team lead,” displaying a positive attitude and acting as a motivating force for all staff members
  • Ensure all surgical staff members are adhering to proper pre-, peri- and post-operative care of patients.
  • Communicate any issues concerning personnel or protocol with Director of Surgical Services

 

KNOWLEDGE, SKILLS, ABILITIES

  • Physical Requirements
    • Must be able to work standing or sitting for 8 or more hours
    • Must be able to bend and kneel repeatedly
    • Must be able to see fine detail in a variety of situations
    • Must have good hearing including ability to distinguish changes in pitch
    • Must have acceptable sense of touch and smell
    • Must have good range of motion in joints especially wrist, knees, elbows
    • Must have good range of motion in your back for instance twisting
    • Must possess excellent hand-eye coordination
    • Must possess an acceptable degree of dexterity in hands and fingers
    • Must have good vision including peripheral vision, fine detail, distance, depth perception and ability to focus
  • Emotional/Mental Requirements
    • Must be able to work under stressful conditions efficiently and effectively
    • Must be able to respond quickly to a variety of medical situations
    • Must be able to cope with death either due to surgical complication or euthanasia
    • Ability to rapidly and accurately process information
    • Ability to delegate tasks
    • Ability to recognize a need for assistance and ask for help
    • Ability to make decisions
    • Ability to cope with frustrating situations and remain calm
  • Potential and Prolonged Exposures
    • Prolonged exposure to various aqueous solutions including but not limited to dish soap, chlorhexidine and spectra soap
    • Prolonged exposure to isopropanol, hydrogen peroxide
    • Potential exposure to formalin solution
    • Potential/Prolonged exposure to isoflurane gas
    • Prolonged exposure to quaternary ammonium cleaners and bleach
    • Prolonged exposure to pressurized steam
    • Potential exposure to sharps including needles and surgical blades


REQUIRED

  • Must be a licensed veterinary technician in the state of Georgia
  • Knowledge of DEA requirements for handing and reporting controlled drug inventories
  • Exceptional animal-handling techniques
  • Experience with ClinicHQ and PetPoint – or willingness to learn
  • Excellent reading, writing and verbal skills
  • Excellent math skills
  • Basic computer skills
  • Ability to work unsupervised as well as in a team environment
  • Demonstrate understanding of Standard Operating Procedures


WORK ENVIRONMENT

The offices and operations of a high-volume spay/neuter clinic can be high stress and very busy at times. Surgeries are scheduled four days/week, usually Monday through Thursday, plus occasional monthly Saturday vaccine clinics; however, the schedule can change and may sometimes require weekend or evening hours for meetings, training, or events.   Planned PEThood is committed to maintaining a work schedule that is satisfactory for individual staff members as well as the overall organization.